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Wrong Item Received
If the product delivered is different from the item you ordered, contact our support team with your order details.
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Returns & Exchanges
If something isn’t right with your Happy Tots order, we’re here to help you understand the next steps.
We’re Here to Help
Issues We Can Review
Contact us if your order arrives with a product-related issue so our team can review the situation.
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Damaged on Arrival
If your product arrives visibly damaged, share clear details and supporting photos or video with us.
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Missing Parts
If an item appears incomplete or an expected component is missing, let us know so the issue can be reviewed.
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Product Issue
If you believe the product has a fault, contact Happy Tots with details showing the problem.
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Every Request Is Reviewed
Return or exchange eligibility depends on the issue, product condition and the circumstances of the order. Our team will review the information you provide and guide you on the appropriate next step.
Easy Process
How to Report an Issue
Providing clear order and product information helps us review your request faster.
01
Contact Happy Tots
Message our team on WhatsApp and tell us what happened with your order.
02
Share Order Details
Provide your order information so our team can identify the correct purchase.
03
Send Evidence
Share clear photos or video showing the product, packaging and issue when relevant.
04
Follow the Next Steps
After review, our team will explain the appropriate resolution or further instructions.
Before You Message Us
Keep These Details Ready
A few simple details can make it easier for our team to understand the issue.
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Your Order Details
Keep your order information available when contacting Happy Tots support.
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Clear Photos or Video
Capture the product and issue clearly before disposing of any packaging.
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Keep the Packaging
Keep the product, packaging and included items together while your request is being reviewed.
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Please contact us promptly
If you notice a problem with your order, message Happy Tots as soon as reasonably possible and keep the item and packaging available while the issue is reviewed.
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Need Help With a Return or Exchange?
Send your order details and a clear explanation of the issue to the Happy Tots team on WhatsApp.
Please keep your order, product and packaging details available while your request is being reviewed.