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Wrong Item Received
If the product delivered is different from the product you ordered, contact our support team with your order details and supporting evidence.
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Returns & Exchanges
If something isn’t right with your Happy Tots order, contact us within 7 days of delivery and our team will help you understand the applicable next steps.
We’re Here to Help
Issues We Can Review
Eligible product issues should be reported within 7 days from the date of delivery.
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Damaged on Arrival
If the actual product arrives damaged, send us clear photographs and your unboxing video so the issue can be reviewed.
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Missing Parts
If an included part, accessory or component is missing, contact us so we can verify the contents of your order.
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Defective Product
If you believe your product is defective, send us details showing the issue. Basic troubleshooting may be required for electronic or battery-operated products.
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7-Day Claim Protection
Eligible damaged, wrong, defective or incomplete-item claims must normally be reported within 7 days of delivery. Approval depends on the issue, evidence provided, returned product condition and final inspection.
Easy Process
How to Report an Issue
Providing complete order and product information helps us review your claim properly.
01
Contact Us Within 7 Days
Message Happy Tots on WhatsApp within 7 days from the date your order was delivered.
02
Share Your Order Details
Provide your order number and a short explanation of the issue so we can identify the correct purchase.
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Send Photos & Unboxing Video
Send clear photographs showing the product and issue, together with a clear unboxing video as required under our Return & Refund Policy.
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Review & Resolution
We will review the claim and provide return instructions where applicable. Final replacement or refund is processed after the returned product has been received and inspected.
Before You Message Us
Keep These Details Ready
Keep the product and all relevant contents safely available while your claim is being reviewed.
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Your Order Number
Keep your Happy Tots order number ready so our team can identify the correct purchase.
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Photos & Unboxing Video
Keep clear photographs and the original unboxing video showing the parcel, product and reported issue.
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Product & Packaging
Keep the product, original packaging, accessories, included parts and bundled items together until your claim is resolved.
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Report eligible issues within 7 days
Standard damaged, wrong, defective or incomplete-item claims should be submitted within 7 days from the date of delivery. Product-specific warranty terms may apply separately where clearly stated.
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Change-of-mind returns are not accepted
If the correct product has been delivered in proper condition and is functioning as described, it is not eligible for return, refund, replacement or exchange simply because the customer changed their mind or selected the wrong item.
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Need Help With a Product Issue?
Send your order number, a clear explanation of the issue, supporting photographs and your unboxing video to the Happy Tots team on WhatsApp.
Return, replacement and refund eligibility is subject to the full Happy Tots Return & Refund Policy.